Shipping & Availability
Due to the backlog of pre-order units and the impressive order volume we've witnessed in the past couple months, all new orders will be fulfilled in March 2019. First units were delivered on August 1st, and units will be shipped in the order in which they were reserved. Additionally, all pre-order customers who ordered before August 1st, 2018 have a unique order portal to follow the status of their Naked and track all the milestones we've already hit, as well as what see what is left to do.
If you are unable to locate your portal link, please reach out to firstname.lastname@example.org and a customer service representative will provide you with your specific link.
We may begin accepting international orders from select countries once we fulfill all of our existing domestic and international pre-orders. If you'd like to be notified when we expand our international availability, you can sign up for our mailing list here.
Please contact us at email@example.com to change your shipping address.
We have not required a signature for delivery. Naked is being shipped by FedEx, so if you are concerned about the security of your packages, FedEx has a Delivery Manager program with several different delivery options. Options include: holding a package at a secure FedEx location, providing the driver with specific delivery instructions, and scheduling a delivery time.
You can explore FedEx Delivery Manager options by clicking this link.
All new orders will have a $100 shipping fee. Orders placed before May 17th, 2018 have a $50 shipping fee.
Naked will arrive in 2 boxes. The first box, containing the mirror, will be 69.25 x 16 x 6.5 inches and weigh roughly 35 lbs. The second box, containing the turntable, will be 18.625 x 18 x 5.7 inches and weigh approximately 40 lbs.
Yes. Naked is packaged for air transport.
It takes a while to go through a mass production cycle, especially for a brand new product, but we are working nonstop to get you your Naked as soon as possible! Additionally, due to the volume of orders we received, it will take about 4 months to fulfill all pre-orders before we can become generally available.
At this time, we are fully focused on fulfilling our existing pre-orders. Because orders to our international customers will need to clear the certifications, customs, and tax processes for each respective country, we’ve decided to limit new orders to US customers. We may consider opening up orders to international customers in the future.
If you'd like to be notified of any updated on international orders, please subscribe to our international mailing list here.
If you live in the US, the mirror will be connected to a 110v grounded outlet via a 3-prong grounded cable. If you move to an international country, Naked should work with a standard adapter. However, we cannot guarantee that a scanner purchased for the United States will work perfectly with foreign electricity because the voltage will not be certified for this use.