Returns, Repairs, & Warranty

Last updated on March 17, 2021 19:47

What is your refund/return policy?

You can cancel your pre-order and receive a full refund of your deposit at any point until we ship. After we ship, if you are not satisfied with Naked, you can return the device within 30 days for a full refund (although we are not able to cover return shipping costs).

How do I initiate a return?

Please contact us at support@nakedlabs.com to initiate the return process.

As a reminder, please hold onto your original packaging, as you will need it to ship the device back to us in the event of a return or repair.

How do I repack or disassemble my device?

To repack or disassemble your device, please follow the instructions below. If you have any questions regarding disassembling/repacking, please contact support@nakedlabs.com.

What is Naked's warranty?

Naked comes with a one-year limited manufacturer’s warranty.

Some of the most important points for you:

– Your Naked is under warranty for 2000 scans (or one year, whichever comes first). We will cover shipping and repair costs for any problems related to the manufacturing of the product.

– We will not cover user-caused damage, but you will have the opportunity to have your device repaired if you are willing to pay for shipping and the cost of the repairs.

For further details on what is covered under your warranty please visit our full Warranty.

What if unexpected/unknown product issues emerge after I've received my Naked?

We went through numerous rounds of pre-production and local and in-home beta testing in order to avoid such issues but, if any bugs or problems arise, we are able to update your firmware/software remotely to alleviate the issue at hand.