I'm a Pre-order Customer...
First units were delivered begining on August 1st, and units will be shipped in the order in which they were reserved. Additionally, you now have a custom order portal where you can track the status of your Naked order. If you can't find your portal link or don't have one yet, please reach out to email@example.com.
Unfortunately, our payments processing platform does not allow the option to pay in installments.
When you make your deposit, which will be processed immediately, you agree to Naked Labs’ Terms and Conditions.
When your Naked is about a month out from delivery, you will receive a unique link to a Shopify checkout flow that will take into account the deposit, as well as any relevant discounts.
At that time, customers will be asked to enter their preferred payment, billing, and shipping info in order to ensure everything is correct and up to date. We will not charge your card automatically.
Pre-order units will be shipped in batches based on the order in which they were reserved. During the final payments process, customers could choose to defer completing their final payment, but they had to move to the back of the queue.
This process will be repeated for orders placed after August 1, 2018 once all pre-orders from 2016 and 2017 and early 2018, as well as deferred orders, are fulfilled. Be sure to check your pre-order portal to view your estimated shipping date and batch number. Your estimated ship date could shift slightly depending on factors like production output, inclement weather, holiday shipping, etc.
If you can't find your portal link, please contact firstname.lastname@example.org.
The Naked app currently works on iPhone's running iOS 11. The Naked Android beta app will run on devices using Android 8.0 and 8.1 and will be released to pre-order customers in September 2018. It will be generally available in the Google Play store come January 2019 for Google Pixel2/2XL, Samsung Galaxy 8S/8S+, and Samsung Galaxy 9S/9S+. We will continue to add Android devices as they become fully supported.
You can cancel your pre-order and receive a full refund of your deposit at any point until your Naked ships. After you receive your Naked, if you are not satisfied, you can return the device within 30 days for a full refund (although we are not able to cover return shipping costs).
Yes, absolutely! In the unlikely event that we are delayed in our shipment, etc., you can receive a full refund. You are able to receive a refund of your deposit at any point until we ship the product, and after we ship, you can return the product within 30 days for a full refund (less return shipping). The funds collected from pre-orders have not been touched and will remain in a holding account until the units ship.
Pre-orders will continue with a $250 deposit and a cost of $1395 + $100 shipping until we are generally available. At that point, full payment will be required to purchase a Naked. Due to the impressive order volume we've seen in the past couple months, any orders placed now will ship in March 2019.
Existing pre-order customers are able to earn $50 for every Naked that is reserved with their custom code.
Referrals will not be treated as discounts toward your final balance. You will receive payment for each of your referrals (in the form of a check or PayPal) approximately 60 days after each referred Naked ships.
The custom code you will receive will act like a promo code and convey a $50 discount to anyone who uses it, while also earning you $50.
We will continue to honor any orders made through your existing links through 12/31/2018.